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FAQ

We receive phone calls and emails at our studio everyday from people who have questions about our process of creating fine portraitature. The information below is a cummulation of the most commonly asked questions. Our goal is to help get you started and to make your portrait experience at Olsen Portrait Design as easy and stress-free as possible.

What should we wear?
One of the most pressing questions I get from my clients is about what they (and perhaps the others in the session) should wear. The possibilities are endless as are the chances to pick clothes that won't work good in a photo. A few general rules to consider when picking outfits are as follows.

First, and most important, wear something that you are comfortable in; while you certainly can buy new clothes for the session, I've found that clothes you are familiar with make for better portraits. Dark jeans with solid earth tone tops work well.

AVOID the bold, bright patterns or clothing that will be dated and will soon be out of style. You don’t want to look like a bullseye in a family group. Bright, bold patterns will distract the eye when viewing portraits so stay away from dramatic patterns (e.g. floral and zig-zag) as these tend to distract from the subject. Remember the portrait is of the subject, not the clothing!

Please avoid tight fitting clothing, short shorts and very short mini skirts. When posing in these outfits, it is hard to maneuver, especially if you are posed sitting on the ground or on a step in an outdoor setting. 

I would start with classic attire — simple necklines, classic solid colors (like earth tones) and long sleeves work best. Then you can add accessories, like scarfs, jewerly and hats. Again, keep it simple and solid colors.         

Second,  Finally, don't try to matchy-match with any other subjects in the session, rather try to complement their selected outfit with similar and complimenting colors.

Where should we take our portraits?
Our studio is comfortable, air conditioned and can accommodate most portrait sessions, average session being one person up to 12-15 person family group. Studio sessions can be casual or formal, whereas outdoor tends to be more casual and rustic. Remember, when photographing outdoors, we are in nature, so we may run into an occasional fire ant or mosquito. It’s all part of being outdoors in Texas.

What's included in the session fee?

The session fee covers the studio time, photographer time and facilities. The session fee does not include any portraits, it is strictly a professional fee. 

How long is the session and how many photographs will you take?
Typical a session lasts about 60-90 minutes, depending on the type of session. Small children may need a little more time to feel comfortable. For a average session, you can expect to view anywhere between 30 and 60 images, depending on the type of session and size of the group being photographed.


How quickly will we see our images after the session?
We will schedule a viewing session at your portrait session. The viewing session will be within 10-14 days after your portrait session, depending on schedules. Generally we allow 90 minutes for a viewing session.


What types of products do you offer?
I offer a wide variety of high-end products including photographic prints, wall sized canvas gallery wrap collections, custom holiday & personal notecards, albums and more.

       
Are our photographs retouched?
Basic retouching (removal of blemishes, scars, stray hairs, etc.) for those images ordered as prints or products is included. If there is extensive retouching needed, we will quote all necessary artwork before work is started. 


What is the turn-around time on portrait orders?

Generally, portrait order takes 3-4 weeks to be processed & delivered. We do our     best to deliver your order as soon as possible. If you have a specific deadline, please let us know before your portrait session so we can plan accordingly.       

How far in advance do we need to book?
Sessions are scheduled on a first-come, first-served basis. Popular times such as Fall & Spring and Saturdays book quickly.


When is payment for the session required?
The session fee is due at the time you reserve your session appointment. This fee is non-refundable and reserves the time in our schedule for you and your family.


Can we do Outdoor Sessions?
Yes! Outdoor sessions are usually scheduled early evening or early morning in order take advantage of the best natural light. Children are generally best in the morning. Having already slept and eaten beforehand makes babies especially agreeable during portrait sessions.
   
Can we bring our family dog?
Yes! We love family dogs and are always welcomed. Please be sure to have a leash and maybe a favorite toy.


What if I need to rechedule my portrait appointment?

In the event that you need to reschedule your session, we ask you to please give us a 48 hour notice so we may accommodate other appointments. We will reschedule one time. There will be a $50 fee if you need to reschedule more than once.

How long do you keep my images?
Images that are ordered from will be archived in our system. All images not ordered from will be discarded after 30 day from when your order was placed.


Is there disabled access / facilities?
Yes, our studio is ADA approved.


What if I cancel my session all together?
We try to accommodate all reasonable requests, however, session fees are non-refundable once you make an appointment. We will credit your account for the full amount of the session fee to be used at a later date and at current portrait prices.

Can we have a portrait created at our home or a specific location?
Of course. Olsen Portrait Design would be happy to come to your home or a location of your choice. We would love to capture you and your loved ones in a comfortable and familiar environment to tell your story. Additional fees may apply.


Can I purchase a portrait gift card for a family member or friend?
Of course! There's no greater gift than portraits that lasts a lifetime. Please contact our studio and we would be happy to arrange for a Gift Card purchase that is easy and appreciated.

 

Do you sell digital files?
Digital files are property of Olsen Portrait Design. We do offer digital files for sale ONLY when a minimum portrait orders are met. Typically, low resolution files for social media are $35. each with minimum purchase and do contain our logo. All work is © copyrighted 2013 Olsen Portrait Design. All rights Reserved.

We require that all our clients respect U.S. copyright laws and do not scan purchased portraits from us to use on Facebook, reprint, use for screen savers or any other unauthorized use. We try to accommodate any reasonable requests, however, this is how we make our living and feed our families. Unauthorized copying of our images is theft and these actions are a violation of copyright law. If we discover that any client has taken such action we will ask you to not return to our studio.

Why Is Your Logo on your images?

All of our portraits are either signed or, for smaller portraits, have our logo on the images. We have worked for many years to develope our craft, to produce the quality portraits that we are very proud of and hope you are too. Our logo goes on all of our portrait work with the exception of business head and shoulder headshots. Our logo communicates to people who created the artwork, is a form of copyright protection and we hope you are proud to be associated with our studio. It is the same as the logo on your car, author of a book or any other intellectual property. We take our logo and copyright very seriously. All of our portrait work contains a logo or signature. No exceptions please.

Don’t see your question listed?
Please review our studio policy page at www.olsenphoto.com/policies  or just give us a call now, at
210 • 697 • 0035, or email info@olsenphoto.com or contact us through our contact page


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